Cancellation Policy: Cancellations made 48 hours or less from the reservation time will not receive a refund. Cancellations made between 48-72 hours in advance will be given a refund minus a fee of $20. Cancellations made 72 hours or more in advance will receive a full refund minus a 4% administration fee. ‘No-shows’ will result in the participant being liable for the full cost of the reservation.
A minimum of 4 participants is required to hold a lesson. We reserve the right to cancel a class due to low enrollment up to 24-48 hours prior to the start of that class, offering to reschedule or a full refund.
Rescheduling Policy: We require a minimum of 48 hours notice from the reservation to reschedule. There is a rescheduling fee of $10 if notice is provided less than 48 hours prior to the start of the lesson. No penalties for reservations rescheduled with 48 hours or more notice.
Policy for Frequent Flyer Package Credits: Pre-paid Frequent Flyer Packages are non-transferable and non-refundable. If you cancel fewer than 24 hours before the start of your reservation or are a no-show for a lesson, you forfeit your credit. If you cancel a reservation more than 24 hours before the start of a lesson, you retain your credit, with its original expiration date.
Any reservations made within these time frames are still subject to these policies.